And just because I am the way I am, when we returned home, I went to the Starbucks website and wrote a note:
We were in Starbucks when it was crazy busy. There was a constant flow of people. The people behind the counter couldn't have been more friendly and helpful. They were smiling and ready to do whatever they needed to do to make us happy. Their English was also really good - one young woman in particular (but I didn't get her name). I wish the Starbucks crew at Schiphol were as nice as those Polish kids. It made me really happy because I've enjoyed Starbucks for a long time and I miss it living in Amsterdam.I think it's important to not just write complaint letters, but to write good letters. I started that years ago when I first got a word processor. I wrote letters all the time. "Thank you for putting such and such on television," etc. It was a hobby. I didn't have knitting back then.
Yesterday, I got an email. It said:
Dear Mr. Baker,I said, "Hey, Fred! I got an email from Starbucks!" It's a little thing, but it was rewarding for me. But that's not the end of the story. Monday night and tonight we had rehearsals for a one-off men's chorus that will be singing this coming Sunday. I'm a first tenor, and the other first tenor and I were expecting a little support from a third first tenor named Andrew. He showed up tonight. Nice guy, good singer.
Thank you so much for taking the time to share your thoughts on our new store in Warsaw. The team there has worked long and hard to bring Starbucks to Poland, and they very much appreciated your positive feedback!
By the way, your wait for Starbucks in Amsterdam will not be long. I live in Amsterdam as well, and share your feelings! We are planning to open a store in Station Centraal. The opening has been delayed due to construction, but keep watching!
After rehearsal, we were walking out and I said, "So why are you here? Work?"
He said, "Yes. I'm regional manager for Starbucks."
I said, "You just wrote me an email. About the Polish kids...in Warsaw?"
Small world. And as a side note, there's going to be another Starbucks in Amsterdam! Over-priced coffee comes to the Netherlands! Double tall cappuccino, please!